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Frequently Asked Questions
At ELYSIAN CARPETS, most rugs are made to order and take 3–6 business days to craft. Shipping usually takes an additional 3–5 business days. If a rug is already in stock, it is dispatched within 24 hours.
Once your order is dispatched, ELYSIAN CARPETS will send tracking details via SMS, WhatsApp, and email. You can also monitor your shipment through the “Track My Order” section on our website.
Yes. All rugs from ELYSIAN CARPETS include a 1-year warranty covering any manufacturing defects, ensuring complete peace of mind.
Absolutely. Customization is one of our specialties. We create bespoke rugs tailored to your preferred dimensions, colors, and designs. Contact us at +91 9208753537 to start your custom order.
Yes. Every rug is handmade by skilled artisans, reflecting the time-honored craftsmanship of Bhadohi – the Carpet Capital of India.
We use only premium materials including New Zealand Wool, Viscose Silk, and Tencel Silk. Each material is carefully selected for its luxury feel, durability, and elegant finish.
Yes, changes can be made within 24 hours of placing your order. Please contact us immediately so adjustments can be made before production begins.
Regular vacuuming keeps your rug fresh. For spills or stains, use a soft damp cloth and mild carpet shampoo. Avoid harsh chemicals or bleach. For best results, professional cleaning is recommended.
Yes. We provide pan-India delivery through reliable logistics partners to ensure safe and timely delivery.
Yes, COD is available in select locations. We also offer special discounts on prepaid orders.
Yes. We regularly run seasonal offers and exclusive promotions. Contact +91 9208753537 for the latest deals.
Rooted in Bhadohi’s centuries-old carpet-making heritage, ELYSIAN CARPETS blends artisan craftsmanship, premium materials, and timeless design to create rugs that elevate every space.